Grievances
Support queue — shared store with the customer portal. Acknowledge within 48 h, resolve within 15 days.
Open · current view
—
Not picked up yet — first reply
acknowledges the ticket.
In progress · current view
—
Being worked — the customer can see
every reply in their portal.
Resolved · current view
—
Closed with a resolution note sent to
the customer.
SLA alerts · current view
—
Past or nearing a deadline —
acknowledge 48 h · resolve 15 d.
Inbox
Most urgent first — overdue acknowledgements top the list. Search by ticket ID, customer, handle or subject; status, category and priority filters combine with it. Click a row for the thread and work controls. Replies and status changes land in the customer's portal and email them.
Ticket audit trail
Replies, status changes and reassignments — latest 6. Changes you make here are logged with your name. Full log arrives with Settings & Roles.
Boostio Business OS · internal tool · Business Health · UI kit